Home Tags NPS

Tag: NPS

How to grow happy customers

The best way to measure whether (or not) a business’ customers are ‘happy’ is that they come back, spend more and hopefully spread the...

Customers are NOT equal

Too often businesses make the mistake of viewing all customers as equal. A bad review is received from an irrational customer and the business...

Understanding humans (and hipster beards)

We live in a most exciting time. It is nice to think we are living in a time when the opinions of average and...